Credit/Collections

• Efficiently work high-priority early and late stage accounts
• Seamless integration with backend collection software for list creation and screen pops
• Collection agents can work on an outbound only or inbound/outbound blended basis (ability to receive inbound calls directly)

Outbound Sales/Telemarketing

• Increase right party contacts and sales through high-volume lead generation
• Work multiple campaigns from different clients off the same server
• Integrated VoIP PBX provides access to remote agents
• Ability to set-up fronter/closer campaigns or transfers to outside third parties

Mortgage/Finance

• Quickly roll out new campaigns during periods of changing market conditions
• Increase live contacts while reducing employee's workload
• Automated message campaigns with the ability to transfer to live agents
• Integrates seamlessly with legacy backend software and data providers

Customer Service

• Build stronger relationships by reaching out to customers to ensure quality customer service
• Leverage customized IVR scripts to automate business processes for inbound callers
• Implement skills based routing by creating specialized inbound agent groups to handle particular business needs.

Polls/Surveys/Public Relations

• Quickly load data into database for timely and efficient calling
• Can run both automated and live campaigns concurrently for maximum penetration
• Can be provided as a managed/hosted service for temporary or seasonal programs