FastCast AccelerateOS Contact Center Suite is designed to offer agents, supervisors and administrators easy to use interfaces that save time.
Sensible, easy to recognize user interfaces
No special programming is necessary. Campaign loading is done through a simple graphical interface. In many instances, only minimal training is required for administrators and supervisors to load campaigns.
Simple, elegant agent controls
Provides the agent complete control over the call through a simple web based user interfaces. Features "hotkey" call dispositioning, push button call recording, automated transfers to closers or third parties, and the ability to easily schedule a callback.
Web-based configuration
Allows for instant, web-based "screen-pops" to scripts or other CRM software.
Open System Architecture
Allows for easy customization of the system to meet your evolving business needs. Easily customize reports, specialized data integration scripts or any user interface elements within the system needed to operate your business more efficiently.
List Loading
Loading your lists is as easy as configuring the information into a .csv file and uploading it through the system upload tool. Alternatively, FastCast Networks System Integration's team can customize a data integration script for your backend data providers.
