Complete IP PBX - AccelerateOS leverages Asterisk due to its dependability and scalability. Asterisk allows for agents to be connected via VoIP or through more traditional FXS/FXO ports. Remote agents can easily be connected in to the system via a SIP connection
VoIP Outbound Capabilities - Asterisk's SIP trunking capabilities allows outbound calls to be made using VoIP carriers. Each solution comes preconfigured to work with the client's preferred vendor or their own switch or gateway. Additionally, FastCast Networks provides crystal clear, high quality VoIP termination services at competitive rates.
Predictive Dialer - The dialing engine allows for resource optimization in the contact center. Outbound calling is intelligently throttled depending on agent availability and call pacing settings. A manual or "click to call" dial mode is also available.
Web Based Management - Secured, web-based consoles are available for system and campaign configuration. This allows for remote configuration and monitoring.
Real Time Reporting - Supervisors and managers have available to them reporting on contact center, campaign and agent performance in real time. The campaign dashboard allows
Full Call Recording - Campaigns can be configured to record all calls or agents can initiate recording at the click of a button using the web-based user interface.
Call Monitoring - The ability to monitor call quality is essential to ensuring acceptable agent performance. Call monitoring is also a great tool to use during training sessions.
