FastCast Network's AccelerateOS Contact Center Suite offers high volume call centers outstanding performance, reliability and value. Its easy to use and provides web based management tools allowing contact center managers and supervisors to monitor campaign performance in real time. AccelerateOS Contact Center Suite easy to use web-based interface allows call center agents to be rapidly trained.

Outbound Focus
AccelerateOS Contact Center Suite has been designed to provide outbound call centers a flexible, high performance solution at a great value. Managers and Supervisors can view agent and campaign performance in real-time through a secure, web-based console. AccelerateOS increases agent productivity as it can automatically leaves a message on answering machines or play IVR scripts before transferring the call to a live agent.

Great User Interfaces
Agent training takes less time since all agent controls are on the desktop in a familiar web-based console. Agents can pause out of the dialer and disposition calls within an easy to use web interface and with "hotkey" shortcuts. Supervisors and managers can control call pacing and routing rules from a password protected web interface.

Easy Integration
All solutions come ready to use - they can be racked, installed and tested in a matter of hours, not days. FastCast Network's system integrations team pre-builds all contact center solutions and performs 72 hours of burn-in. FastCast's powerful VoIP network can be used for PSTN connectivity. Lists can be easily imported in to the system with web-based tools or via integration with networked data providers.

Open Source
Since the AccelerateOS Contact Center Suite relies on open source technologies, all customers have access to the solution source code. Customizations to the user interface can be rapidly made due to the focus on technologies such as PHP, Perl and MySQL.

Inbound
Blended as well as dedicated inbound agents are supported. Skills based routing rules can be configured to route callers to the appropriate agent and prioritization can be provided to the highest valued callers. IVR scripts can be run to automate handling of callers inquiries and save agent time in order to increase productivity.

Compliance
AccelerateOS Contact Center Suite offers Do Not Call list capabilities. Administrators and managers can easily upload and maintain lists of phone numbers not to call. The dialer also enables compliance with Federal Trade Commission regulations, which restrict "dropped" marketing calls.