FastCast Networks - Support Packages

Support Packages

The following monthly support packages are available:

Dedicated Support Account Manager
12 Hour Service Level Agreement
24/7/365 Availability by Phone or Email
Online access to:

Documentation and technical resources
Knowledge base
Discussion forums

Managed product updates and upgrades
Security Alerts
Secured Project Management Website

24 Hour Service Level Agreement
Standard Support Hours by Phone or Email
Online access to:

Documentation and technical resources
Knowledge base
Discussion forums

Product updates and upgrade notifications
Security Alerts
Secured Project Management Website

48 Hour Service Level Agreement
Standard Support Hours by Phone or Email
Online access to:

Knowledge base
Discussion forums

Product updates and upgrades notification
Security Alerts
Secured Project Management Website

Please contact a FastCast Networks' Sales Representative for pricing and to start your support contract today.

All of our clients are assigned a project management website which is a vital information source. Every clients website is username and password protected and can only be accessed by assigned personnel.

Our standard hours of support are Monday through Friday, 8:30AM to 5:00PM (PST). Contact us or send us an email in order to issue a support request. Are support staff will return your request within the time frame specified by your support agreement. Feel free to use the form below in order to begin a support ticket.

Hours - 8:30AM to 5:00PM (PST)
Phone.- (925) 719-5529
Email - fcsupport@fastcastnetworks.com


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