Testimonials

FastCast Networks Solves Legacy Telecommunication Issues and Delivers Next Generation Solution for Midwest Action Cycle.

"When we first suspected we had problems with our existing legacy telecommunications equipment, the prospect of finding newer, cutting-edge technology was daunting. Our telecommunications are the most vital aspect of our business and we needed guidance into powerful, inexpensive solutions available. FastCast Networks were extremely easy to work with and helped us understand the benefits of VoIP technology. They custom-designed an ASTERISK PBX for us and trained us on how to utilize it to our benefit.   We now have a much greater level of cost control, as well as almost zero downtime. Just in the terms of monthly savings, we have almost recouped our initial investment and will start to see greater profitability and productivity. We will continue to rely on FastCast Networks for their telecommunications expertise. "

Pamela T. Lindsey
Vice-President
Midwest Action Cycle

CHALLENGE

• Identify and rectify existing legacy telecommunication issues.
• Educate and advise on how to use VoIP to lower cost.
• Train administrative personnel on how to properly use new equipment.
• Provide the solution to meet Midwest Action Cycle's budgetary guidelines.

SOLUTION

• Configure a PBX appliance to handle inbound/outbound communications.
• Provide on-site implementation, consulting and training in order to ensure smooth delivery and seamless migration.

RESULTS

• Lower contact center costs with increased features from telecommunications platform.
• Ease of system administration and higher availability of professional consultants who can provides on site service and support if needed.
• Increased reliability and greater uptime experienced then with legacy epuipment.

FastCast Networks delivers next generation VoIP Predictive Dialer Solution to Revenue Group's Outbound Contact Center.

"When we first started on our new business venture, we realized that the platform we utilized for predictive dialing would be an important factor in both efficiency and profitability. We wanted something that would be powerful and reliable, but needed to fit into our budgetary constraints. FastCast Networks provided us with a complete hardware and software solution that met all the goals for both performance and value. FastCast Networks continues to work with us to meet our new goals and objectives and constantly refines our software and hardware for peak performance. The Revenue Group feels that we have received a tremendous value of return on our investment and look forward to a long business relationship with FastCast Networks."

Mike Tanker
Call Center Director
Revenue Group

CHALLENGE

• Deliver predictive dialer to handle the outbound dialing while providing "best-of-breed" features such as Lead/Closer transfer capabilities, multiple concurrent campaigns while providing real-time dashboard and agent monitoring.
• Tailor the solution to fit into Revenue Group's budgetary constraints.
• Deliver the solution on Revenue Group's compressed timetable.
• Provide on-going support/refinement to the hardware/software package.
• Ability for hardware to fit into Revenue Group's existing infrastructure.
• Train all agents/administrators in proper system usage.

SOLUTION

• Provide a custom dialer application to meet Revenue Group's requirements with a guaranteed level of reliability.
• Use commercial-grade, open-source applications to meet budgetary restraints.
• Build customized modules to meet Revenue Group's clients reporting needs.
• Provide sufficient agent/administer training to ensure timely product deployment, including system manuals and technical documentation.
• Engineer the system to be flexible and have enough growth capacity to handle Revenue Group's changing demands and expectations.

RESULTS

• Multiple dialer appliances delivered that are capable of bursting hundreds of outbound, crystal clear calls in order to keep agents operating at peak efficiency.
• Implementation was completed on schedule and was operational as planned.
• Excellent reliability, backup capacity ensures fail over.
• Revenue Group's experienced IT staff has been enabled to provide continued services to an ever growing business.